Image is not available
Quality guarantees

SMO Group quality of services has been repeatedly confirmed by numerous audits and regulatory inspections. Our Quality Management System meets and exceeds GMP and GDP standards and is constantly maintained through:

  • Quality Policy
  • Anticorruption Policy
  • Global SMO-Group SOP’s
  • Client SOP’s and working procedures (IVRS/ accountability, distribution)
  • Local MOH and ICH Guidelines compliance
  • Set of KPIs
  • Personnel initial and periodic training, annual revision of training plans
  • Client confidentiality
  • ISO 9001:2015 Certification